Product Overview

Lonza offers basic support while the WinKQCL^TM Software is within its support period, as set forth below. Basic support is provided through Lonza’s Scientific Support group. Basic support encompasses those support needs within the capabilities of Scientific Support. Examples of basic support include, but are not limited to: assistance setting up products, accessories, and templates; running validation and endotoxin tests, trending data; configuring the software through the WinKQCL^TM application user interface, and pre-installation and installation questions covered within the scope defined in the software manual. Support needs outside of the topics of the manual, or outside of the capabilities of the WinKQCL^TM application, may require escalation to advanced support.