Website User Guide
Find answers to your questions on how to register, log in, and make purchases on our website.For questions about our products, visit our Knowledge Center.
Our website follows a two-step registration process.
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There may be several reasons why you did not receive a confirmation email:
If you require further assistance, please contact our Website Support Team.
For security reasons, your password has to match these criteria:
To guarantee a seamless purchasing experience, our system checks if your email address is already associated with an account during registration.
In case you have forgotten your password, please use the 'Forgot your password?' link next to the 'Log In' button (Fig B).
If your login fails three times in a row, your account will be locked to ensure that your account is not misused. You will not able to log in until your account is unlocked.
To unlock your account, please contact our Web Support Team.
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You can update your personal details such as phone number, building or department after registration.
For changes to the billing account address, such as street, postal code and city, please contact Customer Service.
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You can update your personal details such as phone number, building or department after registration.
For changes to the billing account address, such as street, postal code and city, please contact Customer Service.
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All billing accounts that are associated with your account are shown during the checkout process. A new billing address can only be entered by our Customer Service Team. Please save your shopping cart and contact our Customer Service Team.
Online purchasing is currently available for the following countries only: US, UK, Germany, France, Belgium, Netherlands. For all other countries, please order via your local distributor or contact our Customer Service Team directly.
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All billing accounts that are associated with your account are shown during the checkout process. A new billing address can only be entered by our Customer Service Team. Please save your shopping cart and contact our Customer Service Team.
You can add a new ship-to address during checkout, or alternatively, to your address book at any time. In both cases, the new address will be verified by our Customer Service Team, this may take several days.
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Please refer to the specific batch no. in the field 'Special Instructions for Customer Service' during your final step of the checkout process (Fig G).
You may use this field to specify further instructions to Customer Service.
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Please contact Customer Service for any complaints about your order, and our Scientific Support Team for any technical questions or issues.
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There are 2 ways to access the CoA for the batch you ordered:
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The estimated order delivery date will be available once your order has been processed by Customer Service.
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