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Pharma & Biotech

Te-CareTM Complete Initial 2 Year Service Agreement for 1 Instrument

Catalog #: 25-TS1

PyroTecTM PRO Tecan Te-CareTM Initial 2 Year Service Agreement for systems with 1 Tecan SunriseTM Reader

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Product Overview

PyroTecTM PRO Automated Robotic Solution Tecan Initial Te-CareTM 2 Year Service Agreement covering system hardware (robotic deck and devices) for systems with 1 Tecan SunriseTM Reader, includes 1 year warranty. This contract should be purchased for years 1 and 2 post-installation (from year 3 post-installation, customers should order part number 25-TS2 service contract).
TE-CARETM COMPLETE Features
• General response time - 2 working days
• Remote hotline support by technical support specialists - Unlimited connections during contract period
• One Preventative Maintenance (PM) visit per year including:
- Cleaning and greasing
- Wear and tear parts
- Adjustments
- Instrument specific tests
- Travel costs and labor
- Service documentation
• On-site repairs including:
- Spare parts
- Travel costs and labor
- Service documentation
• Hardware, firmware, or software updates at time of PM(s) in agreement with Lonza
For advanced WinKQCLTM Software support contracts please contact your local sales representative.

Certificate of Analysis (CoA)

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