Te-Care^TM Complete Initial 2 Year Service Agreement for 1 Instrument

Product Overview

PyroTec^TM PRO Automated Robotic Solution Tecan Initial Te-Care^TM 2 Year Service Agreement covering system hardware (robotic deck and devices) for systems with 1 Tecan Sunrise^TM Reader, includes 1 year warranty. This contract should be purchased for years 1 and 2 post-installation (from year 3 post-installation, customers should order part number 25-TS2 service contract).
TE-CARE^TM COMPLETE Features
• General response time - 2 working days
• Remote hotline support by technical support specialists - Unlimited connections during contract period
• One Preventative Maintenance (PM) visit per year including:
- Cleaning and greasing
- Wear and tear parts
- Adjustments
- Instrument specific tests
- Travel costs and labor
- Service documentation
• On-site repairs including:
- Spare parts
- Travel costs and labor
- Service documentation
• Hardware, firmware, or software updates at time of PM(s) in agreement with Lonza
For advanced WinKQCL^TM Software support contracts please contact your local sales representative.