Product Overview

PyroTec™ PRO System Tecan Standard Te-Care™ 2 Year Service Agreement covering system hardware (robotic deck and devices) for systems with 2 Tecan Sunrise™ Reader. This contract should be purchased from year 3 post-installation (for years 1 and 2 post-installation customers should order part number 25-T12 service contract). TE-CARE™ COMPLETE Features • General response time - 2 working days • Remote hotline support by technical support specialists - Unlimited connections during contract period • One Preventative Maintenance (PM) visit per year including: - Cleaning and greasing - Wear and tear parts - Adjustments - Instrument specific tests - Travel costs and labor - Service documentation • On-site repairs including: - Spare parts - Travel costs and labor - Service documentation • Hardware, firmware, or software updates at time of PM(s) in agreement with Lonza For advanced WinKQCL™ Software support contracts please contact your local sales representative.