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Te-CareTM Standard Complete 2 Years Service Agreement for 1 Instrument

Te-CareTM Standard Complete 2 Years Service Agreement for 1 Instrument

Catalog #: 25-TS2

PyroTec® PRO Tecan Te-CareTM Standard 2 Year Service Agreement for systems with 1 Tecan SunriseTM Reader

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Product Overview

Product Overview

PyroTec® PRO Automated Robotic Solution Tecan Standard Te-CareTM 2 Year Service Agreement covering system hardware (robotic deck and devices) for systems with 1 Tecan SunriseTM Reader. This contract should be purchased from year 3 post-installation (customers should order part number 25-TS1 service contract for the initial 2 years).

TE-CARETM COMPLETE Features:

  • General response time - 2 working days
  • Remote hotline support by technical support specialists
  • Unlimited connections during contract period
  • One Preventative Maintenance (PM) visit per year including:
    • Cleaning and greasing
    • Wear and tear parts 
    • Adjustments
    • Instrument specific tests
    • Travel costs and labor
    • Service documentation
  • On-site repairs including:
    • Spare parts
    • Travel costs and labor
    • Service documentation
  • Hardware, firmware, or software updates at time of PM(s) in agreement with Lonza

For advanced WinKQCL® Software support contracts please contact your local sales representative.

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SDS, CoA, and Instructions

Safety Data Sheets (SDS)

SDS not applicable

Certificate of Analysis (CoA)

Please enter Lot Number, including all zeros, located on the product label and please take into account that it is case sensitive.

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