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Te-CareTM Initial Complete 2 Year Service Agreement for 2 Instruments

Te-CareTM Initial Complete 2 Year Service Agreement for 2 Instruments

Catalog #: 25-T12

PyroTec® PRO Tecan Te-CareTM Initial 2 Year Service Agreement for systems with 2 Tecan SunriseTM Readers

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Product Overview

Product Overview

PyroTec® PRO System Tecan Initial Te-CareTM 2 Year Service Agreement covering system hardware (robotic deck and devices) for systems with 2 Tecan SunriseTM Readers, includes 1 year warranty. This contract should be purchased for years 1 and 2 post-installation (from year 3 post-installation, customers should order part number 25-T22 service contract).

TE-CARETM COMPLETE Features:

  • General response time - 2 working days
  • Remote hotline support by technical support specialists
  • Unlimited connections during contract period
  • One Preventative Maintenance (PM) visit per year including:
    • Cleaning and greasing
    • Wear and tear parts
    • Adjustments
    • Instrument specific tests
    • Travel costs and labor
    • Service documentation
  • On-site repairs including:
    • Spare parts
    • Travel costs and labor
    • Service documentation
  • Hardware, firmware, or software updates at time of PM(s) in agreement with Lonza

For advanced WinKQCL® Software support contracts please contact your local sales representative.

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SDS, CoA, and Instructions

Safety Data Sheets (SDS)

SDS not applicable

Certificate of Analysis (CoA)

Please enter Lot Number, including all zeros, located on the product label and please take into account that it is case sensitive.

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