text.skipToContent text.skipToNavigation
Need help? Please contact us

Te-CareTM Initial Complete 2 Year Service Agreement for 2 Instruments

Te-CareTM Initial Complete 2 Year Service Agreement for 2 Instruments

Catalog #: 25-T12

PyroTecTM PRO Tecan Te-CareTM Initial 2 Year Service Agreement for systems with 2 Tecan SunriseTM Readers

Compare

Product Overview

PyroTec™ PRO System Tecan Initial Te-Care™ 2 Year Service Agreement covering system hardware (robotic deck and devices) for systems with 2 Tecan Sunrise™ Readers, includes 1 year warranty. This contract should be purchased for years 1 and 2 post-installation (from year 3 post-installation, customers should order part number 25-T22 service contract). TE-CARE™ COMPLETE Features • General response time - 2 working days • Remote hotline support by technical support specialists - Unlimited connections during contract period • One Preventative Maintenance (PM) visit per year including: - Cleaning and greasing - Wear and tear parts - Adjustments - Instrument specific tests - Travel costs and labor - Service documentation • On-site repairs including: - Spare parts - Travel costs and labor - Service documentation • Hardware, firmware, or software updates at time of PM(s) in agreement with Lonza For advanced WinKQCL™ Software support contracts please contact your local sales representative.

Request More Info
Return to Top

SDS, CoA, and Instructions

Safety Data Sheets (SDS)

SDS not applicable

Certificate of Analysis (CoA)

Please enter Lot Number, including all zeros, located on the product label and please take into account that it is case sensitive.

Return to Top