Click on Login icon and then password reset link to request a new password.
I get an error message during registration.
Check if all fields were entered correctly, including street and zip code and country code. Fields that have not been entered correctly are marked in red. If the problem persists, please contact Sales Support Teams (Americas: firstname.lastname@example.org and EU/Asia/ROW: LBSSalesSupportEU.Verviers@lonza.com) as we may have to reset your account.
My registration was not successful.
Our website follows a two-step registration process. In a first step you register with your first and last name and email address. Afterwards you will receive a confirmation email. Your registration will only be completed once you have completed and confirmed your registration by clicking on the link provided in this email. If you did not receive your confirmation email, please check your Spam folder. If you require further assistance, please contact our Sales Support Teams (Americas: email@example.com and EU/Asia/ROW: LBSSalesSupportEU.Verviers@lonza.com).
I want to change my address during the registration confirmation.
To guarantee a seamless purchasing experience, our system checks during registration if your email address is already associated with an account. If your email address already exists in our system, your registration will be completed with the account information and address that your email address is associated with (will appear as prefilled fields that cannot be changed). If your email address is associated with several accounts, the system will ask you during registration for which account you would like to register. If you want to change your address information for an existing account, please contact our Customer Service Team.