Please check your e-mails. If the order was correctly placed, an order confirmation was sent to you including the expected delivery date. You can also check the status of your order/delivery under “My Account”.
I have a complaint with one of my orders.
Please contact Customer Service for any complaints about your order and our Scientific Support Team for any technical questions or issues.
Can I track the status of my oder?
Under “Order History” in “My Account” you can view all of your placed orders with Lonza, i.e. those ordered by eshop, EDI or directly via Customer Service. In your Order history table you can track the status of your order and you can view the details of each individual order by double clicking on the order number. In your order details, you will find the estimated order delivery date once your order has been processed by Customer Service. In addition, you will see the delivery status with a link to your tracking information as well as invoice document.
I need a copy of an invoice.
Under My Account you can download a copy of your invoice.
US: If the invoice is not available under the My Account Feature within 48 hours please contact Accounting.
EU: If the invoice is not available under the My Account Feature within 48 hours please contact Customer Service.