Te-CareTM Complete Initial 2 Year Service Agreement for 1 Instrument
Te-CareTM Complete Initial 2 Year Service Agreement for 1 Instrument
PyroTecTM PRO Tecan Te-CareTM Initial 2 Year Service Agreement for systems with 1 Tecan SunriseTM Reader
Product Overview
PyroTecTM PRO Automated Robotic Solution Tecan Initial Te-CareTM 2 Year Service Agreement covering system hardware (robotic deck and devices) for systems with 1 Tecan SunriseTM Reader, includes 1 year warranty. This contract should be purchased for years 1 and 2 post-installation (from year 3 post-installation, customers should order part number 25-TS2 service contract).
TE-CARETM COMPLETE Features
• General response time - 2 working days
• Remote hotline support by technical support specialists - Unlimited connections during contract period
• One Preventative Maintenance (PM) visit per year including:
- Cleaning and greasing
- Wear and tear parts
- Adjustments
- Instrument specific tests
- Travel costs and labor
- Service documentation
• On-site repairs including:
- Spare parts
- Travel costs and labor
- Service documentation
• Hardware, firmware, or software updates at time of PM(s) in agreement with Lonza
For advanced WinKQCLTM Software support contracts please contact your local sales representative.
SDS, CoA, and Instructions
Safety Data Sheets (SDS)
SDS not applicable
Certificate of Analysis (CoA)
Please enter Lot Number, including all zeros, located on the product label and please take into account that it is case sensitive.